✈️SHIPPING QUESTIONS

Do you ship Worldwide?

Not yet! Our current shipping capabilities are limited to specific regions due to logistical constraints and shipping regulations.

While we cannot provide an exact date, we are diligently working on implementing worldwide shipping and aim to make it available as soon as possible. Stay tuned for updates!

How long does shipping take?

The speed of receiving your order can vary on a few things such as your shipping method and the shipping address. We offer several different methods of shipping. Each shipping method has its own handling time/benefits that you may compare on our shipping policy.

I made a mistake on my shipping address, can I change it?

Generally, you can change your shipping address within 12 hours. Make sure to contact us immediately with your order number, and the correct address. The more information you provide, the sooner we can change your information. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.

Make sure you type ‘Urgent: Change Order Details’ in the subject line. Any other title may cause delay in the delivery of your order.

Please keep in mind that your order may already have been dispatched. In this case, we won't be able to send you another one so it’s best to contact the postal service.

I think my package was stolen. What do I do now?

Gleamora™ is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. Please read our Refund Policy

How do I track my order?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.

If there is a problem with your tracking number or package delivery, please contact the courier directly. Please allow 1 - 4 days for the tracking information to show up. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. You can also track your order by clicking here!

Will I get a tracking number after making an order?

Yes! all orders will include a tracking number. It will automatically be sent to your email. You can track your order directly at our site by clicking here.

If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 2-5 business days to update depending on the shipping carrier. This is usually due to our high volume of orders.

📦ORDER QUESTIONS

Can I cancel my order?

The Gleamora™ order process is automated to distribute products quickly and accurately. We do apologize, but once the order has been placed it can NOT be cancelled. We receive a lot of orders and we are unable to go though them individually, as this would cause delays to other orders. Please review your items carefully before completing your orders.

Can I buy multiple products in a single order?

Sure you can! Just add all the products you want to your shopping bag and then click on the “Checkout” button located inside the cart. Navigate to the cart by clicking on the top right bag icon and scroll down to "Checkout". This way you can save on any additional items and save time.

Will I receive my items in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages to ensure quality in packaging, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

💳PAYMENT QUESTIONS

I recently purchased an item online and now it's discounted. Can I get the discounted price?

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due to unforeseen issues.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, Visa Debit, American Express, Discover, Diners, JCB and we also support PayPal and Apple Pay.

(We don’t accept checks or money orders.)

When will my credit card be charged?

Your credit card will be charged once your order is processed to ship.

Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. Auriclear reserves the right to request additional identification. If necessary, we will contact you by e-mail.

I have not received my refund yet, why is that?

If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

How Can We Help?

If you’ve still got questions, the answers you’re looking for might be in our help centre. If you’d like to get in touch with us, feel free to contact our team

Contact us